Flaro help

Flaro Booth (flaro-booth.exe) is for events: an event code, frames, gallery, AI styles, prints.

Flaro Vending (flaro-vending.exe) is for unattended booths (hotels, malls): the guest pays by card on a Nayax reader, and one payment = one photo with one print.

Both are the same program inside; each has its own licence (seat), its own data folder and its own updates.

• Windows 10 or 11 computer with a touch screen.
• Canon camera on USB (Canon EDSDK cameras, e.g. EOS 1300D, 2000D, 800D).
• Photo printer DNP (DS-RX1, DS620) or Citizen (optional).
• Vending only: Nayax reader (VPOS Touch / Onyx) + Qibixx MDB USB adapter.

In C:\Flaro Booth (Vending: C:\Flaro Vending). Settings are in config.json, photos in photos\, the log in booth.log.

The .exe can be anywhere; replacing the exe keeps all settings and photos.

Tap the bottom-left corner of the guest screen 3 times quickly, then enter the PIN. The default PIN is 1234.

On the "Enter the event code" screen there is also a "Settings" button.

Close the program and edit pin in C:\Flaro Booth\config.json (Vending: C:\Flaro Vending\config.json), then start it again. An empty PIN means no PIN (not recommended at events). There is no PIN field in the settings screen yet.

Settings → "Account" tab → enter the e-mail and password of your Flaro account → "Sign in".

The computer takes one seat of your subscription. It appears in the dashboard under "Devices".

The region you chose when you registered. EU customers: https://eu.flarobooth.com. US customers: https://us.flarobooth.com.

Without a valid licence the booth still works, but every photo gets a "DEMO · FLAROBOOTH.COM" watermark (screen, print and gallery), and gallery upload and AI are off.

Reasons: not signed in, no free seat, trial ended, subscription not paid, or the device was deactivated in the dashboard.

Fix: sign in, or free a seat in the dashboard ("Devices" → "Deactivate" on an old device), or buy more seats ("Billing").

15 days of full features on 2 devices per product, plus 3 free AI credits. No card needed.

Yes. The licence stays valid offline for 72 hours after the last check. Photos wait in a queue and upload to the gallery when the internet is back.

Dashboard → "Devices" → "Deactivate" on the old computer, then sign in on the new one. There is no limit on moves.

Create the event in the dashboard ("Events"). On the booth, type the 6-character "Booth code" of that event (letters and digits).

The booth downloads the frame, AI styles, screen theme, languages and connects the gallery.

After the end time the booth shows "The event has ended" and guests cannot take photos. Extend the event in the dashboard; the booth picks it up within a minute.

Emergency without internet: Settings → "Event" → "+1 h here".

No. A vending booth works permanently. Choose an event only if you want its frame, gallery and QR codes.

Settings → "Print" tab → "Show the “Print” button" on. Choose the printer (or "Automatic").

Settings → "Print" tab → "Printer status", e.g. "✓ OK · prints left 312" (DNP / Citizen). The number appears a few seconds after opening the tab.

If it never appears: "Diagnostics" → "Create file" and send C:\Flaro Booth\printer-diag.txt to support.

Keep "Sharp print (2× larger)" on (Print tab, on by default) and set 300×600 or 600×600 dpi in the printer driver.

Use a 5×15 frame. Two strips are printed on one 10×15 sheet. For a DNP DS-RX1 to cut them: Settings → "Print" → "Strip cut (5×15)" → "Set up" → in the printer window turn on "2inch cut" → OK. Once per printer.

Print tab: "Print brightness (%)" (try ±10), "Print size (%)" (97–98 if the edge is cut), "Shift left / right" and "Shift up / down". Make a "Print test" after each change.

Settings → "Photo" → "Auto crop": "Full body", "To the knees" or "To the waist". Try in test mode first.

If someone has their eyes closed, the confirm screen shows this hint. The guest decides. Turn off: Settings → "Timing" → "“Someone blinked” hint".

The frame PNG has no transparent window. The booth then saves the photo without the frame. Fix the frame (cut a transparent window) and upload it again in the dashboard.

Settings → "Test" → "Start test". Photos go to the _test folder, never to the gallery. Test turns off by itself after 30 minutes. Test photos are taken without auto-fix, so you see what the camera really does.

After each photo a QR code appears; it opens the photo in the event gallery (iPhone: "Save to Photos"). Optional "Send by e-mail" button under the QR.

Yes. Dashboard → "Branding": logo, colours, font. The gallery then shows your brand with a small "Powered by Flaro". Your own gallery domain is an add-on.

6 months, open to guests even if the subscription ends.

English, Spanish, French and Portuguese (Portugal). English is the default. Dashboard → "Branding" → guest languages, or per event.

Yes. Dashboard → "Screens": upload a photo or a video up to 60 s. The first one of each orientation is used automatically.

Settings → "Lock" → "Lock now", or "Pause until a time" — the screen shows a countdown and unlocks by itself.

Settings → "System" → "Updates" → "Check" → "Update". Download progress is shown; the program restarts by itself. Settings are kept.

Settings → "System" → "Start with Windows" (on by default). For a fully unattended booth also enable Windows automatic sign-in.

Settings → "Print" tab, card "Windows" → "Protect Windows" (once per computer, asks for administrator permission): edge swipes off, Windows Update does not restart the computer by itself.

Nayax reader → MDB cable → Qibixx MDB USB adapter → USB of the booth computer. The adapter is found automatically (Settings → "Payment" → "Adapter port: Automatic").

Guest touches the screen → "Pay by card" with the price → taps the card on Nayax → photo → the print starts by itself (1 copy). The money is charged after the print.

If the print fails, or the guest leaves before the photo, the payment is refunded automatically.

Dashboard → "Devices" → "Price per session" (your account currency). If empty, the price from the booth is used (Settings → "Payment"). Changes reach the booth within a minute.

It does not take money when it cannot deliver: card reader not connected, no licence, camera disconnected, printer error or no paper, event ended, or no price set. Settings → "Payment" → "Card reader" shows the reason.

Settings → "Payment" → "Adapter port" → "Simulation (no payment)": every payment is approved. Or use test mode (no payment at all). Never leave Simulation on at a client.

In Nayax Core (done by the reader owner): MDB cashless mode, single vend (multi-vend off), price set by the machine, and a vend session timeout at least as long as "Max time from payment to print" (default 180 s). If Nayax cannot wait that long, set "Charge" → "Right after payment" on the booth (then failed prints must be refunded manually in Nayax).

Dashboard → "Sales": revenue by day, latest payments, refunds, CSV download. Payout and disputes are in Nayax Core.

The booth restarted or lost the reader during a paid session, so it does not know the final result. Check that payment in Nayax Core.